HockeyMonkey Reviews

Hockeymonkey.com supports various payment methods that offer a "money-back guarantee". These include Alipay, Mastercard, Paypal, and Visa. This money-back guarantee, while not 100% secure, generally allows consumers to get their money back if the product is not delivered or proves to be fake. When picking up in-store, the store associate will ask for your photo ID and payment method to complete your transaction. It's important to note that every item in your shopping cart must be available at your desired MonkeySports store to select 'In-Store Pick-Up'. If 'In-Store Pick-Up' is not listed as a shipping method on the shopping cart, one of the items in your cart isn't available at your desired MonkeySports store. In such cases, you may either remove the item from the cart to proceed with In-Store Pick-Up, or have the order shipped to your home instead.

At HockeyMonkey.com, the return process is made easy with their self-serve online return portal. Customers can start a return by clicking the return link in their order while signed in to their account, or by entering their order number and e-mail address in the return portal. Once a return is submitted, a return confirmation containing the shipping label and return instructions is received. The package can then be dropped off at a FedEx location. The return confirmation also contains tracking information allowing customers to track their return easily online. Please note that free returns are not offered.

For shipping, HockeyMonkey.com provides detailed information in their Holiday Shipping Guide. Orders must be placed and verified by the deadline time listed. Delivery dates are not guaranteed and may include extra transit time in case of unforeseen delays. International shipping is offered, but it's important to note that HockeyMonkey.com does not issue refunds for shipping under any circumstances. Free shipping is offered when customers spend $99 or more, but this promotion is not always active.

Please note that the return and shipping policies may have changed since the last update. It's always a good idea to check the latest information on the HockeyMonkey.com website.

HockeyMonkey, a manufacturer of hockey sticks, ice hockey helmets, ice and inline skates, ice and inline pants, has been in business since January 1, 1999. It is a for-profit company with its headquarters located in Causeway Bay, Hong Kong Island, Hong Kong. The company is active and operating.